Post-Purchase Solution

Your Customers Check Tracking 3–5 Times Per Order. Own That Moment.

Right now, every tracking click sends your customers to a carrier page — where your brand disappears. FenixCommerce turns that dead-end into your highest-engagement marketing channel.

80–85% email open rate*

Up to 63% WISMO reduction*

Live in 3–5 days

*Sources: GoShippo, MailerSend, Parcel Perform. Individual results vary.

See It In Action Explore Platform

Trusted by Leading Brands

Built for DTC & Specialty Retail

5K–250K orders/month

Mid-Market & Enterprise

Shopify Plus, SFCC, BigCommerce

Multi-Carrier Operations

Domestic & international fulfillment

The Invisible Revenue Leak

You Spent Thousands Acquiring That Customer. Then You Sent Them to UPS.com.

Every time a customer clicks "Track My Order" and lands on a generic carrier page, your brand vanishes. No logo. No voice. No upsell. Just a sterile tracking number and a competitor's ad.

3–5x

Average tracking checks per order — more than any email you send*

80–85%

open rate on transactional shipping emails — peak customer engagement*

$0

Revenue you're capturing from those visits right now

*Sources: GoShippo (3–5 tracking views per order), MailerSend/Clean.email (80–85% transactional open rates), Parcel Perform research

Research shows consumers check tracking 3–5 times per order — making it one of the highest-engagement touchpoints in e-commerce. Brands that own this experience see significant lifts in repeat purchases and loyalty.

— Sources: GoShippo, MailerSend, Parcel Perform research

The FenixCommerce Difference

Your Customer Clicks "Track Order." What Do They See?

Generic Carrier Tracking

ups.com/track?tracknum=1Z999AA10...

Tracking #: 1Z999AA10123456784

Status: In Transit

Departed facility — Memphis, TN

Arrived at sort facility

Package picked up

Shopper thinks:

"Where's my stuff? This page tells me nothing useful. Let me email support…"

With FenixCommerce

yourstore.com/track/ORD-48291

Arriving Tomorrow by 4pm

Order #ORD-48291 · Classic Leather Weekender Bag

Ordered

Shipped

Out for Delivery

Delivered

You might also like

Travel Accessory

$29.99

Shopper thinks:

"Love this page — I know exactly when it's arriving. And those accessories look great…"

Verified Results

Real Brands. Real Post-Purchase Results.

Dermalogica: Full Platform Success

Dermalogica, a Unilever prestige skincare brand, deployed the full FenixCommerce platform — including branded tracking, EDD, and intelligent order routing. The combined results demonstrate the power of a unified post-purchase experience across 100+ countries.

19%

End-to-End Conversion (Full Platform)

92%

Split-Shipment Reduction

100+

Countries Served

Days

Time to Go Live

"We knew from prior testing last year that showing customers actual delivery dates would lift conversion and Fenix's solution does a great job. But the real star so far is Fenix Order Routing by significantly reducing our split shipments, directly impacting our bottom line."

— Sandy Johnson, Director of eCommerce, Dermalogica

Source: fenixcommerce.com/clients/dermalogica-case-study, eTail West 2023. Note: Results reflect the combined impact of the full FenixCommerce platform.

What Branded Tracking Delivers

Brands that own their post-purchase tracking experience consistently see higher engagement, lower support costs, and new revenue streams — backed by published industry research.

63%

WISMO Reduction (Parcel Perform)

3–5x

Tracking Views Per Order

85%

Transactional Email Open Rate

3–5 Days

Time to Go Live

ROI Calculator

What Could Branded Tracking Generate for You?

Based on published industry benchmarks. Enter your monthly orders below.

Monthly Orders
50,000

5K500K

Metric

Your Projected Impact

63%

WISMO Reduction*

• $12K

New Revenue / Mo

• $24K

Support Savings / Mo

$2.4M

Annual Impact

How It Works

Go Live in Under a Week

No long implementation cycles. Most brands go from first call to a live branded tracking page in 3–5 business days.

Day 1

Connect Your Platform

Pre-built integrations with Shopify Plus, Salesforce Commerce Cloud, BigCommerce, and more. One-click setup with no engineering overhead.

Average setup time: under 1 hour

Day 2–3

Customize Your Experience

Add your logo, colors, and fonts. Configure product recommendations, promotional banners, notification preferences, and loyalty program widgets to match your brand perfectly.

Full white-label customization — no code required

Day 3–5

Launch & Optimize

Go live and start capturing revenue from day one. Built-in analytics track engagement rates, recommendation click-throughs, and direct revenue attribution.

Intelligent Features

Branded Tracking Intelligence

Custom-Branded Tracking

Fully white-labeled, mobile-first tracking pages that seamlessly reflect your brand identity. No carrier redirects.

Visual Order Timeline

Beautifully designed, intuitive visual timeline of every order's journey — from warehouse to doorstep. Real-time updates.

AI Product Recommendations

Intelligent AI algorithms surface hyper-relevant product suggestions directly on the tracking page, driving incremental revenue.

Seamless Integration

E-commerce Integrations

Pre-integrated with the platforms you already use — launch in days, not months.

Shopify

BigCommerce

Salesforce

Adobe

Carrier Network

Carrier Integrations

Pre-integrated with all major carriers to ensure the best rates and fastest delivery.

Frequently Asked Questions

• Does branded tracking work with all carriers?
• Can we fully customize the tracking page design?
• How long does it take to go live?
• How do you measure ROI on branded tracking?
• Will this reduce our WISMO support tickets?
• Does it support split shipments and multi-item orders?

Your Most-Visited Page Deserves Your Brand

Turn your highest-engagement touchpoint into a revenue, loyalty, and repeat purchase engine. Most brands launch in 3–5 days.

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